Orders through DoorDash and Uber Eats
Refunds for orders placed on DoorDash or Uber Eats start in that app, where the platform holds your payment and its refund rules apply. Open the order in the app and use its help and refund route first. If the platform directs you to the restaurant, contact us and we will work the issue with you and the platform.
Direct and catering orders
For a direct or catering order paid to us, contact us within 48 hours of the order with the order details when something is wrong, missing, or not as confirmed. Where we made the error, we will remake the item, credit the order, or refund the affected item to the original payment method. Catering deposits are applied to the event balance. A catering cancellation made 72 hours or more before the event receives its deposit back, and a later cancellation keeps the deposit toward the preparation already completed.
Gift and prepaid items
Prepaid items that were never provided are refunded to the original payment method on request.
How to reach us about a refund
Email myounger@ourhouzcafe.com with your name, the order or donation date, and the platform you used. We answer refund requests in the order they arrive and keep you updated until the request closes.